In case your visa is rejected or in case you need to cancel your duration earlier than expected after you arrive in Germany, it is always possible to completely close your Fintiba Plus package. Depending on your specific situation, one of the following processes will apply:
- In case you are in your home country and your visa was rejected/you withdrew your visa application, or you did not even apply but want to cancel your trip to Germany, we will need an official confirmation from the German embassy or consulate which allows us to close your account and your Fintiba Plus package respectively.
Note: In case of a visa denial, the visa rejection letter is a valid document to close your account. Afterwards, the reversal transfer will be executed to the original account where the money came from. Please note that the process can take 3-4 weeks until the money is in the account.
- In case you are already in Germany and want to cancel your stay for any reason, we will need an official document from the Foreigners Office (Ausländerbehörde) which allows us to close your blocked account. Afterwards, we will transfer the money back to the account it came from.
Note: If you are already legitimated, we will be able to transfer the money to your German current account too, depending on your instructions.
Upon successful closure of the account, both your Blocked Account and your Health Insurance products, depending on your package type, will be cancelled for you. Please be advised that the following documents CANNOT be accepted to close the Fintiba Plus package: de-registration letter (Abmeldebestätigung), border-crossing certificates (Grenzübertrittsbescheinigung), stamp in your passport when you re-enter your home country, declaration of commitment or self-created documents.
For more questions regarding the Fintiba Plus package, please check our Help Center.